TigerCinema

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• Free Trials
  
  
  Free trials are only available to new subscribers of the TigerCinema service. Previous subscribers or trialists of TigerCinema do not qualify for a free trial. Only one free trial or promo may be redeemed per household and a free trial or promo may not be combined with any other offer. You must have internet access and a valid credit/debit card to redeem a free trial offer. People who break this rule will be charged the monthly subscription, without notice, for any additional trial taken.
  
  Free trial periods are only offered and valid for the 1 Movie-at-a-time plan. All other Movie, TV series, and Combo (movie and TV series) plans are not eligible for free trial periods.
  
  Upon registering for your free trial, your credit card will be authorized for approximately one month of service. No charges, however, will be made against the card unless you do not cancel prior to the end of your free trial period or you do not return DVDs before the end of the trial.
  
  The free trial will end once your trial period has ended. You may choose to become a full member at any time during the free trial period.
  
  We will begin billing your credit card for monthly subscription fees for the TigerCinema Service once your trial period has ended, unless you cancel prior to the end of your free trial and return DVDs before the end of the trial. We will continue to bill your credit card on a monthly basis for the TigerCinema Service until you cancel.
  
  You must cancel your account and return DVDs before the end of your free trial period to avoid charges to your credit card. For instructions on how to do this, see the section on 'cancellation' below.
  
  TigerCinema reserves the right to change the free trial offer without notice.
  
  
• Billing
  
  
  As a subscriber to TigerCinema, you agree that we are permitted to charge your credit card a monthly subscription fee plus any applicable taxes and any other charges you may incur in connection with your use of TigerCinema. The subscription fee will be billed at the beginning of your subscription and on each monthly renewal thereafter. The maximum number of rentals for a subscription period is shown in the package information section and also in the "My Account" section.
  
  All fees and charges are non-refundable. We may change the fees and charges in effect, or add new fees and charges from time to time. If you want to use a different credit card or if there is a change in your credit card validity or expiry date, you may edit your credit card information by clicking on the "My Account" link, available at the top of most pages of the TigerCinema Web site. If you have not cancelled your subscription and your credit card expires we reserve the right to automatically change the expiration date on your credit card.
  
  
• Annual Membership
  
  
  A discounted annual membership is available for each subscription package. The fee is charged for one year's subscription in advance. We do not provide refunds or credits for any partial annual subscription period. We also offer 3-month, 6-month, and 9-month memberships for each subscription package.
  
  
• Automatic Renewals
  
  
  Your TigerCinema subscription will be automatically renewed each month. For your convenience, we will charge the regular subscription fee plus any applicable taxes to the credit card you provide to us during registration (or to a different credit card if you change your account information). Your membership will automatically renew for successive periods' subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it, or you choose to start the next subscription period earlier having rented the maximum allowed for the period. You must cancel your membership before it renews in order to avoid billing of subscription fees to your credit card.
  
  
• Expired or Invalid Credit Cards
  
  
  The terms we agree with you are dependent on a valid credit card being available for charging each month. Should your credit card expire, or reach its credit limit, we send you a reminder to that effect.
  
  If you do not update your card details and continue to keep your rented disks you will be charged at the rate of $1.00 per day for each disk not returned. This is to allow us to continue to provide a high level of service to other members.
  
  If you have any difficulties with your credit limit, then we advise you to freeze your account (disks must be returned before freezing takes effect) and unfreeze when funds become available.
  
  In all circumstances you must return disks to us when you are failing to make payment, to avoid unnecessary charges and potential legal action.
  
  
• Delivery and Return of DVDs
  
  
  We currently use the United States Postal Service (USPS), first-class prepaid postage, to deliver and return the DVDs you have selected to view. Actual delivery times may vary for you depending on (i) our stock availability, (ii) your delivery address, (iii) when you make your selection and (iv) circumstances impacting delivery by the USPS. Any delays in the USPS delivery times are outwith the control of TigerCinema. TigerCinema, therefore, is not responsible for USPS postal delays or misdirected mail.
  
  It is your responsibility to ensure that your address has been entered correctly, including your postcode. If you change address, you must update your address details in My Account to ensure that no DVDs are sent out to the wrong address. Please ensure this is done before you move as you will be liable for any DVDs posted to the wrong address. You may wish to use our Freeze facility during your move.
  
  You agree to treat the DVDs and their associated packaging with the utmost care at all times. You agree that you may need to compensate TigerCinema for any DVD lost or returned in an unacceptable condition (beyond reasonable wear and tear) - and that you allow TigerCinema to charge such compensation to your credit card. We will notify you of any such charges. Should a member withhold payment and fail to return DVDS when requested, then TigerCinema will pursue the member for the cost of these DVDs and all associated legal and recovery expenses.
  
  
• DVDs Lost or Delayed in the Post
  
  
  If a DVD is delayed or lost in the post this should be reported using "Report a Problem" link in "Your Account" page on the website. If the DVD has been lost in return, a form declaring postal loss will be sent to you for completion. A receipt of posting should be attached if this was obtained from a Post Office when the DVD was returned. If you have been affected by a postal delay or loss we recommend that you obtain a receipt of posting for any further DVDs returned by you. A receipt of posting must be attached to the form declaring postal loss for second or subsequent losses. For any DVD reported missing, the form declaring postal loss must be returned within 7 days, otherwise you will be charged the full recommended retail price of the DVD. Any fraudulent declarations will result in termination of your account and immediate and full prosecution.
  
  
• Cancellation
  
  
  As noted above, you may cancel your subscription to TigerCinema at anytime. It is essential to cancel your membership no later than the day before your next payment date, so that you are not charged for a month's membership, and before returning your last DVD so that we do not send another.
  
  It is also essential to cancel via the web site to ensure that your payments are ceased in the proper manner. Please note the responsibility is on you to cancel.
  
  To cancel, click the "My Account" link and follow the instructions under the heading "Cancel My Membership." We do not provide refunds or credits for any partial monthly or annual subscription periods. Upon cancellation, you must return any outstanding DVDs to TigerCinema prior to your next payment date, getting a receipt of posting as proof of return. If the DVDs are returned after your next payment date you will be charged for the next month's subscription (We allow 2 days to compensate for any postal delay). Failure to return such DVDs will result in your credit card being billed $20.00 for each DVD. If we have sent a DVD to you that you have not received, you must notify TigerCinema of this within 7 days of it being dispatched and before cancelling, otherwise you will be billed $20.00 for each DVD.
  
  
• The Number of DVDs You Can Rent
  
  The number of DVDs rented per month by our members varies depending on the membership plan selected and the rental limit associated with membership plan. To view your current plan and other details, click on the "Your Account" link and view the "Membership Details". The actual number of DVDs you rent in any month will vary based on a number of factors (See "Allocation, Delivery and Return of Rented DVDs" below).
  
  
• Allocation, Delivery and Return of Rented DVDs
  
  We reserve the right to process orders and otherwise allocate and ship DVDs among our members in any manner that we, in our sole and absolute discretion, determine. In addition, we will, in our sole and absolute discretion, determine the quantity of DVDs we purchase for any particular movie, their location within our distribution network and the level of staffing and number of shipments to be processed at each distribution center. As a result of the operational practices described in this section, we may not always send you the top choices from your Queue, ship out your next DVD on the same day that we receive one from you, or process orders from your local distribution center.
  
  At present, our goal is to ship you the DVDs listed highest in your Queue. Also, we currently try to ship you DVDs from the distribution center closest to you so that you get movies quickly. Generally, on the same day that we receive a DVD from you, we will ship the next available DVD from your Queue. In certain instances, your next available DVD will not ship until at least one business day following our receipt of your returned movie.
  
  In determining priority for shipping and inventory allocation, we may utilize many different factors, including the number and type of DVDs you rent through our service, the membership plan you select, as well as other uses of our service by you. For example, if all other factors are the same, we give priority to those members who receive the fewest DVDs through our service. The type, number, mix and weighting of the various factors impacting shipping and inventory allocation will change from time to time and will be made in our sole and absolute discretion. As a result of your viewing habits and our operational practices, the actual number of DVDs you rent in any month may vary, and you may experience differentiated service during the course of your membership. Also, such service may be different from the service we provide to other members on the same membership plan. The type of differentiated service you may experience includes, (i) the shipment of your next available DVD occurring at least one business day following return of your previously viewed movie, (ii) delivery taking longer, as the shipments may not be sent from your local distribution center and (iii) the movies you receive coming from lower in your Queue more often than our other members. These effects will not occur unless we are faced with limited inventory at your local distribution center or when the number of shipments to be processed by that distribution center on that day is exceeded.
  
  Other factors that may affect delivery times, include, but are not limited to, (i) the distance between the distribution center from which your DVD was shipped and your delivery address, (ii) the timing of your placement or adjustment of movies in your Queue, (iii) circumstances impacting delivery by the U.S. Postal Service, and (iv) any unplanned downtime of our computer systems.
  
  We receive mail from the USPS and process returns Monday through Friday, except Holidays. Generally all of the returns are processed on the same day received. We will send an email to you soon after processing your return, and another email letting you know when we have shipped your next DVD. We make no guaranty as to the shipping and delivery of DVDs and may, in our sole and absolute discretion, change our business practice regarding allocation, delivery and shipping, without notice. We may from time to time revise these Terms of Use but we will not necessarily provide you notice of the revisions. It is up to you to review the Terms of Use frequently to determine if there have been changes. We believe that our operational practices, including how we prioritize shipping and inventory allocation among our members, provide a great value to all our members.

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• Copyright
  
  All content included on the TigerCinema Web site, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of TigerCinema or its suppliers and is protected by United States of America and international copyright laws. The compilation of all content on this site is the exclusive property of TigerCinema and protected by U.S. and international copyright laws. They should not be reproduced or used without express written permission from TigerCinema.
  
  
• DVD duplication
  
  You agree not to make any unauthorized copies of any TigerCinema DVDs.

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